Anger after medical records are viewed without permission

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Saturday, November 14, 2009
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This is HullandEastRiding

A PATIENT has expressed her anger after an NHS Hull employee accessed her medical records without authorisation.

NHS Hull has confirm the former employee inappropriately viewed over 350 electronic medical records between May 2008 and June 2009.

The Mail understands the 21-year-old man was brought in for auditing and to carry out research on diabetes.

A total of 358 patients across 20 GP practices have been affected.

Foster carer Angela Daddy, 47, of west Hull, received a letter on Wednesday explaining that her medical records had been accessed.

The Wheeler Street GP practice patient said: "I am angry, upset and distressed by this.

"It makes you think what information on me can be viewed, and by whom.

"NHS Hull has told me nothing was printed off or changed, but the employee could easily have written down details.

"I don't even have diabetes so there is no reason why this person was looking at my records.

"I'm a foster carer so confidentiality is particularly important to me.

"NHS Hull must have known about this a long time ago and I think it's appalling it's taken this long to inform people."

NHS Hull has refused to reveal the 20 GP practices involved, a decision Mrs Daddy has criticised.

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16 Comments

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    by Mrs T, Hull

    Sunday, January 10 2010, 9:29PM

    “I also was affected, and yes, I do find it VERY annoying etc. Never went crying to HDM either, as the letter I recieved told me that the police were looking into it.

    I have to disagree with some of you though! This can be a very worrying thing to happen! Why would a person look at files and print them out if it was an accident? We try and convince ourselves that while NHS care might be pathetic, that at least our notes are safe, just to find they're not??!

    Some of us have actual real health problems, which probably would make good reading to a pathetic little boy who went on a browsing spree.

    I find the act annoying. Not distressing, as I know how to deal with actual real problems and life generally despite being young, but this is definately annoying and irritating.

    However, as I said, I will allow the police to do their jobs, and hope that they perform a little better than the NHS...”

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    by NHS nurse, Cottingham

    Sunday, November 15 2009, 1:33PM

    “If this person worked for the NHS and was braught in by the NHS how where they inapropriatly accssesed? I understand that in the current climate we all worry about identity fraud, however, virtually everthing in the NHS is audited, this is how standards of care are monitored and budget constraints are met. And as for staff browseing randon medical records to pass the shifts, we do not have the time or the inclination for this, plus all of our log ins are strictly monitored we leave an electronic dated and timed footprint when we use the pc systems (yes we are audited too) so it is instantly obvious whos records we have a need to look at.”

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    by Patient, West Hull

    Saturday, November 14 2009, 10:18PM

    “i find it quite dramatic how some of the patients are saying how traumatised and distressed they are. It is more than likely that your records were accessed due to a search/audit conducted by the person in question, it may be as simple as you having a dose of AB's once! How many of these patients actually know the person in question? How many are stupid enough to think that the person would have purposely looked up thier records without knowing them (Let alone thier name!)? A bit of common sense would tell you that it is a genuine reason (ie the persons job) why thier records have had access. I agree with Mike when he says that there is only around 20 or so records which this person has purposely looked at, knowing full well whose he was looking at and had a full intention of doing so!!!”

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    by dawn murray, hull

    Saturday, November 14 2009, 8:23PM

    “I am also one of those patients who have had their personal medical records viewed and find it distressing. I am not screaming or shouting about it but in todays society, with individuals gaining access to personal information, identity fraud is worrying. therefore i ask why would someone want to look at personnel records when in their position of trust - confidentiality towards others must be one of the most important parts to their job - i do not suffer from diabetes either so why and how as this individual managed to view my personnel information?.”

  • Profile image for This is HullandEastRiding

    by Jamie, Hull

    Saturday, November 14 2009, 7:58PM

    “Why even tell anyone abut this, how has it helped. No one has been hurt or affected in anyway. People seem to get upset and whine without any reason.”

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