Hospital patient says he was left in agony in chair for 20 hours
A MAN says he waited in agony for 20 hours in a chair at Hull Royal Infirmary and was asked intimate questions in front of other patients.
Paul Johnson was admitted to the hospital with a slipped disc in his back and said he was made to sit in a reclining chair for almost four hours before seeing a doctor.
Mr Johnson's experience came just weeks after the unit he was on – the acute assessment unit – was inspected by the Care Quality Commission (CQC).
The inspection report said the hospital was not meeting standards when it came to the care and welfare of people who use services.
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Mr Johnson, an epilepsy sufferer, says he had his medication taken off him and was told there was not anybody available to help him walk to the toilet.
He has now lodged a formal complaint with the Patient Advice and Liaison Service and the matter is being investigated.
Mr Johnson, 59, said: "I've been mistreated and I'm very angry about what has happened.
"I was sitting for hours with other patients who had been there just as long as me.
"There were nurses running around and no beds available.
"The only time I saw a bed was to be examined and a doctor asked me intimate questions.
"I was told a slipped disc could cause problems but when I asked if we could talk about it somewhere else, I was told there wasn't anywhere.
"Nobody wanted to hear about my sex life and I heard people sniggering when I was told I'd need to be examined."
The CQC inspectors visited the unit on January 8 and 10.
The report found some people had not been seen by a doctor for up to six and a half hours despite the ward being for assessment rather than continuing care.
Inspectors found people did not experience care, treatment and support that met their needs.
It said: "Of the 19 patients on trolleys, some were clutching vomit bowls, some had covers over their heads to block out the light and some were staring into space, visibly unwell."
Mr Johnson, of Nicholson Street, west Hull, was taken to hospital at about 6.30pm and was not discharged until 1.50pm the following day.
He said: "My legs were swollen and I could hardly walk. I was in a great amount of pain and rang for an ambulance. I took my epilepsy medication and painkillers with me, but they were taken off me when I got there, and I was put in the waiting room in the acute assessment unit.
"I sat there and waited for hours and nobody asked if I wanted a glass of water. I was just given a blanket and told to stay where I was because there weren't any beds.
"A doctor who came to see me at about 11pm asked me personal questions and I asked a few times for my medication – I need to take my epilepsy tablets five times a day.
"I was told I would get them soon but I never saw them again."
Mr Johnson said he spoke to other patients who had been waiting hours to be seen and at one point he was left alone in the corridor in a wheelchair.
"For most of my visit I was sitting in the reclining chair and realised that was going to be my bed for the night," he said.
"I saw a surgeon and was told to come back for my medication and had to walk home after being discharged.
"Nobody should be treated like that and I would like an apology."
A spokesman for Hull and East Yorkshire Hospitals NHS Trust said Mr Johnson's complaint is being investigated and they will respond to him directly.