First Hull Trains sees passenger satisfaction rise to 95%
First Hull Trains has one of the highest passenger satisfaction ratings, according to a report published today.
The National Passenger Survey - which uses data from August 2012 - shows the number of customers satisfied with their journey rose by seven per cent on the previous year to 95 per cent.
That was the highest rise in the country, and only Grand Central has a higher overall rating.
Managing director Richard Parry said: "These results are exceptional and reflect the high standards of customer service we pride ourselves upon.
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"We are dedicated to taking care of our passengers and this recognition from customers directly is extremely gratifying."
Earlier this month, Hull Trains revealed passenger numbers had risen by 10 per cent over the past year.
The firm has faced some criticism in recent months for reliability issues. However, late last year it revealed ambitious plans to spearhead a possible investment of up to £100m in the region's railways.
Meanwhile, Northern Rail, which operates the majority of local services, has the lowest satisfaction rating, at 80 per cent.