Wheelchair bus battle mum says pushchairs must move

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Monday, October 08, 2012
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Hull Daily Mail

A FRUSTRATED mother says she struggles to get her disabled daughter to school – because she cannot find a space for her wheelchair on a bus.

Each morning, Nicola Windsor says she has to try three or four buses to secure a space for Alannamae, 6, who suffers from spina bifida.

  1. complaint:  From left,  Nicola Windsor with daughters Alannamae, 6, and  Reanna Ali, 5. Nicola claims the wheelchair spaces on buses that she needs for Alannamae's wheelchair are occupied by prams.   Pictures: Kate Woolhouse

    Complaint: From left, Nicola Windsor with daughters Alannamae, 6, and Reanna Ali, 5. Nicola claims the wheelchair spaces on buses that she needs for Alannamae's wheelchair are occupied by prams. Pictures: Kate Woolhouse

Nicola, 26, of west Hull, says the space left for wheelchairs is usually occupied by prams, which parents and drivers refuse to move.

She said: "The sign on the buses clearly say that wheelchairs have priority over prams and pushchairs.

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"One day, about three weeks ago, I went to get on a bus and there was a pushchair in the space at the front for wheelchairs.

"The kid must have been about three and could have easily stood up while the mum collapsed the pushchair.

"I asked her if it was possible for her to move it and she refused, then started swearing at me. The drivers should insist they move the pushchairs, but they don't."

Nicola seeks to catch a Stagecoach bus from Beverley Road.

She needs it to take her two daughters Alannamae and Reanna Ali, 5, to Newland St John's Primary School in Beresford Avenue, north Hull.

But she says on many occasions she either has to arrive at the stop at 6.40am, or risk her children being late for school.

She said: "I've sent letters to Stagecoach and even called into their reception, but I've never had a response.

"Every time I follow it up, they say they haven't received anything.

"I don't know what else to do now.

"Something needs to be done.

"What is the point of having the sign giving priority to wheelchairs if everyone ignores it?

"I'm worried the situation is only going to get worse in winter."

Stagecoach said there was no record of Nicola's complaints.

A spokesman said: "We are concerned to hear of the problems that Ms Windsor has experienced when trying to use our services with her daughter.

"Most of our buses that operate in Hull have a dedicated space for a wheelchair-user to travel in.

"If a wheelchair-user wishes to board one of our services and the dedicated space is occupied by non-wheelchair users, we would expect our drivers to politely ask those individuals to relocate to another part of the bus.

"We have checked our records and it would appear that Ms Windsor has not contacted us directly to report the matter.

"We would welcome Ms Windsor getting in touch, so that we can investigate her complaint more thoroughly, once we have the specific details of the services she has tried to catch."

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  • Profile image for lner-steam

    by lner-steam

    Saturday, February 02 2013, 11:54AM

    “here we go again pick on the disabled this problems lies with stagecoach and a driver error and company rules if you look at lettering on bus sides it says low floor access for push chairs then it says wheelchairs disabled people are second class citizens,it does not matter whether they get dla or not it is the rudeness of pasengers stop been lazy and fold up the pram its what your parents had to do this put s the shame in hull”

  • Profile image for jimrhod

    by jimrhod

    Thursday, October 25 2012, 3:39PM

    “If "and I say if" you get disability living allowance (speaks for itself doesn't it) and/or carers allowance its because your child has a disability and special needs,so spend it on what it was intended for, this is primarily an allowance to assist some one with a disability and restricted mobility to travel by an appropriate means. Check with DWP for clarification if you don't understand this,or ask for a member of staff to come and visit you at home they are more than willing to do this.. Over £50 a week on top of any other allowances you get will certainly pay for the child's travel needs.It certainly pays for mine and I use transport every day, don't see the problem 10 taxi trips at £5 each =£50 with £3 or £4 left over no problem there then. But I suppose it means you cant spend it on other little luxuries though!”

  • Profile image for d108tearn

    by d108tearn

    Wednesday, October 17 2012, 11:53PM

    “well i hope after reading this article people are shamed into being more considerate. stagecoach should make clear its policy on wheelchairs to all its drivers and perhaps to its customers too.”

  • Profile image for gassetta

    by gassetta

    Monday, October 15 2012, 3:42PM

    “She should consider that the child in the pushchair may be disabled, plus it's funny how the bus company have no record of this lady, I bet she went to HDM without ever contacting them.”

  • Profile image for thisiscrazy1

    by thisiscrazy1

    Friday, October 12 2012, 3:28PM

    “@jajngr.... why should this lady pay £5 for a taxi instead of £1.50 for a bus just because she gets disability living allowance for her child? It is not a presumption that this money should be spent in that way. We are a society and should all try to live together not force disabled members to find more private forms of transport. That is a disgusting attitude you have to life. This mum should not have to pay up to £50 in taxis to get her child to and home from school. Perhaps it is selfish people like you who should not be allowed on public transport and keep your prejudicial thoughts to yourself. This girl has as much right to public resources as everyone else and to suggest otherwise is discrimination. What a sad world you must live in.”

  • Profile image for AFowler

    by AFowler

    Friday, October 12 2012, 2:18PM

    “I honestly don't understand some of the comments on here. It's very simple: a mum with a pushchair can fold it and walk to a seat anywhere on the bus whereas a wheelchair user can't therefore get folding mums! I say that as a mum who uses a pushchair on the bus too so no accusing me of not understanding thanks. When I get the bus, I make sure I use a pram that can fold easily (the big travel system pram stays at home) and when I get on the bus, I get on with the attitude that having a pushchair on the bus is a luxury and if a wheelchair user wants to get on, I will fold up my pram and give up the space to them. Yes, its a pain to have to fold it up and squash it into the luggage rack and yes, it's a juggling act to do it holding a baby but the fact is, it CAN be done. I'm pretty sure too that a lot of bus companies now actually have it written in their user guidelines (or whatever they call them) that a pram is only allowed on if it can fold. People these days are just too selfish to make the effort in my opinion. The amount of times I see a selfish person with a pram that can't fold taking up the space of two pushchairs or the wheelchair space, or a selfish person who huffs and puffs when someone asks them to stand next to their pram so their pram can fit on too (you can guarantee they would be moaning if they couldnt get on because someone stayed sat down!). And in response to the person who posted about what should you do with a newborn, put your pram on the side that isn't for wheelchair use and you won't have an issue. If that's full and you don't want to have to worry about folding, wait for the next bus and try that one. But then you'll complain about having to wait multiple buses to get on. But then isnt that exactly what you are expecting a wheelchair user to do when people like you refuse to move?”

  • Profile image for spotter1

    by spotter1

    Thursday, October 11 2012, 10:25PM

    “A bus driver only has the right to ask someone if there prepared to move or make space for a wheelchair user, if they refuse then there is nothing the driver can do about it and that is to the CPC regulations and the disability rights act. Please stop bringing the driver in to the spotlight and instead look at the culture of society today....after all....would you want to get involved in an argument with some of the people of today???.....i know i have been there many a times!!!!”

  • Profile image for steveodore

    by steveodore

    Thursday, October 11 2012, 7:35PM

    “Why are your kids more deserving than any other? Isn't the kids dad around to help out either?”

  • Profile image for dineshsjce

    by dineshsjce

    Thursday, October 11 2012, 10:28AM

    “All passenger commuter vehicles should be made wheelchairs friendly. Govt should bring a rule for this.
    http://tinyurl.com/9f5ypxu

  • Profile image for sambo_1512

    by sambo_1512

    Wednesday, October 10 2012, 9:48AM

    “When i had my children we had no choice but to fold our buggies/prams to use the transport which didnt do me no harm. Not allowing the wheelchair users to utilise there designated spaces is low and the bus drivers should enforce this, buses are equipped with cctv and this should be used to shame these people who are heartless.”

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